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Frequently asked questions
How do I install my storefrontsmartlock?
Answer: Installation is simple and can usually be done in under 20 minutes. Each lock comes with detailed instructions, and no special tools are required. Our support team is also available if you need guidance during setup.
Can I manage multiple users with one lock?
Answer: Yes! The STOREFRONTSMARTLOCK supports up to 100 users. You can assign PIN codes or cards to employees, family members, or delivery personnel, and easily revoke access anytime.
How do I check the battery status?
Answer: You can monitor your lock’s battery directly through the TTLOCK app, ensuring you’re never caught off guard. The lock is powered by a long-lasting CR123A battery that typically lasts over a year.
What happens if I lose a key or PIN?
Answer: No problem! You can instantly delete old PIN codes or deactivate lost cards through the app. It can all be done remotely. There’s no need to call a locksmith or replace the lock.
Does the lock work with smart home devices?
Answer: Yes! STOREFRONTSMARTLOCK is compatible with Amazon Alexa and Google Home, allowing you to control and monitor your lock with voice commands.
Is my lock secure?
Answer: Absolutely. The lock combines robust materials with encrypted PIN and card access. You also receive real-time notifications whenever the lock is used, keeping you informed and in control with a record history.
Can I return my lock if I’m not satisfied?
Answer:Yes! We offer a 30-day return policy for stock items in sellable condition. Some exceptions apply, like special orders or discontinued items. See our full return policy for details.
How long does shipping take?
Answer: Most orders ship within 1–2 business days. We offer UPS and FedEx shipping options, and free shipping is available for continental U.S. orders via ground service.
How do I contact support if I need help?
Answer: You can reach us via our contact page, email, or phone. Our customer service team is ready to assist with installation, troubleshooting, or any questions about your order.
Can I schedule temporary access with a timer?
Answer: Absolutely! You can set time-limited access for certain users through the app. This is perfect for temporary employees, cleaning staff, or delivery personnel.
Is STOREFRONTSMARTLOCK waterproof?
Answer: The lock is IP53 rated, meaning it is protected against dust and limited water exposure. However, it is not fully waterproof and should not be exposed to direct rain or heavy water.
How many users can have scheduled or permanent access?
Answer: STOREFRONTSMARTLOCK supports up to 100 users in total. Each user can have permanent or scheduled access according to your preferences.
Can I charge my STOREFRONTSMARTLOCK in an emergency?
Answer: Yes! If the battery CR123A runs low, you can use a Type-C 5V emergency power supply to activate the lock and gain access immediately.
How long does the battery last, and how do I replace it?
Answer: The STOREFRONTSMARTLOCK battery typically lasts one year or more, depending on usage. When it runs low, you can either replace the CR123A battery, which is available at most retailers, or use a Type-C cable to temporarily recharge the current battery and maintain access until replacement. The app also lets you monitor battery status so you never get caught off guard.
Do I need a gateway to control my STOREFRONTSMARTLOCK remotely?
Answer: Yes! To control your lock remotely, monitor access, or receive notifications when someone uses the lock, you need the included Wi-Fi gateway. The gateway connects the lock with the app and cloud system, enabling full remote management from your smartphone or PC.
Will STOREFRONTSMARTLOCK fit most retail plaza cylinder doors?
Answer: Yes! STOREFRONTSMARTLOCK is designed to fit standard 1” mortise cylinders and is compatible with most retail plaza doors, including deadlocks, deadlatches, and deadbolts. Always check your door specifications to ensure compatibility before purchase.
Is the STOREFRONTSMARTLOCK cylinder adjustable?
Answer:Yes! The STOREFRONTSMARTLOCK is designed to fit most standard 1” mortise cylinders, and the cylinder length can be adjusted slightly to accommodate a variety of door thicknesses commonly found in retail and commercial spaces. Always check your door measurements before installation to ensure proper fit.