STORE POLICY
STOREFRONTSMARTLOCK is a customer-focused company dedicated to providing the best in products, pricing, and service. To ensure a smooth and enjoyable experience, we encourage you to review our company policies.
As an e-commerce business, occasional errors can occur. We reserve the right to refuse any order in cases of pricing mistakes, inaccurate product descriptions, or improper discount code usage. Examples include a typographical error (e.g., $55.99 instead of $5,599.00) or sudden manufacturer price changes that were not yet reflected on our website.
Our goal is to provide transparency and maintain a high standard of service while protecting both our customers and our business.
PAYMENT METHOD
We accept American Express, MasterCard, Visa, Discover, PayPal, purchase orders, and business checks (if paid in advance). We do not accept COD orders.
For your protection, all information provided during checkout—including the cardholder’s name, credit card number, and billing address—is subject to verification before processing any order. This helps prevent fraud or unauthorized use of a credit card.
Our website is connected to a secure payment gateway, and we do not store any credit card information on our servers. Transactions are processed in real-time, typically within a few seconds, and your card is charged at the time of purchase, not at shipment.
By placing an order, the customer agrees that if payment is not made in accordance with STOREFRONTSMARTLOCK terms, the customer is responsible for all costs and expenses incurred by STOREFRONTSMARTLOCK, including collection agency or attorney fees, and any legally applicable charges. Past-due invoices or accounts may also incur interest at a rate of 1.5% per month (or the maximum allowed by law).
PRIVACY POLICY
Our policy is simple: we respect your privacy. We never share or sell any information about our customers or mailing list subscribers, including your name, email, phone number, or any other personal details. Credit card information is never stored on our servers. All payment data is securely processed through Authorize.net and PayPal, and we never have access to your card numbers. Even though our servers use the highest security standards, we do not keep any sensitive information about you on them.
SHIPPING POLICY
Most orders are shipped within 1–2 business days. If you need your order shipped the same day, please CONTACT US, and we’ll do our best to accommodate your request. Orders are typically processed within one business day of receiving the order and approving the payment.
Free shipping offers are shipped via UPS or FedEx Ground unless otherwise requested, and may include additional charges for alternative shipping methods. Free shipping is only available for orders within the continental United States (excludes Hawaii, Alaska, Puerto Rico, and APO/FPO addresses).
Paid Express Shipping If you select and pay for express shipping, your order will typically arrive within 1–2 business days after it has been processed and shipped. While we make every effort to process and hand over packages to the carrier promptly, StorefrontSmartLock.com is not responsible for delays caused by the shipping carrier, weather conditions, or other circumstances outside of our control.
Please note: once your order has been shipped and is in the possession of the carrier (UPS, FedEx, or USPS), delivery times are the sole responsibility of the shipping carrier. Shipping fees are non-refundable in cases of carrier-related delays.
Also, If a package is returned to us due to an incorrect address, refusal, or failure of delivery, the customer will be responsible for any reshipping fees. In some cases, this may also result in forfeiture of the product.
For any questions or additional information about our shipping policy, please CONTACT US
RETURN & EXCHANGE POLICY
Please inspect your order upon receipt. If the product does not meet your expectations or satisfaction, contact us immediately through our contact page so we can address your concerns and make every effort to resolve the issue.
Please note: We cannot accept returns for special orders, or items held for more than 10 days. However, we will gladly exchange any defective items or, in rare cases, if the wrong product was shipped.
For stock items that cannot be resolved directly, we accept returns within 30 days of purchase, provided the items are in sellable condition. Returns are subject to a 25% restocking fee plus shipping charges. Non-stock items or items held longer than 30 days cannot be returned.
Customers are responsible for all return shipping costs. For orders that included free shipping, the original shipping cost will be deducted from your refund. This is separate from any other shipping fees, which remain the customer’s responsibility.
How to Return Items
1. Contact Us
Before returning any item, please reach out through our contact page or email us with your order number and reason for the return. Our team will provide instructions and confirm eligibility.
2. Prepare the Item
Ensure the item is in sellable condition (unused, undamaged, and in original packaging). Include all accessories, manuals, and documentation that came with the product.
3. Ship the Item
Use a secure shipping method with tracking. Customers are responsible for return shipping costs. If your original order included free shipping, the actual shipping cost will be deducted from your refund.
4. Refund or Exchange
Once we receive and inspect your return, we will process your refund minus any applicable restocking fees (25%) or arrange an exchange if requested. Refunds are issued using the same method as your original payment.
cancel an order
To cancel an order without any charges, you must notify us before your payment is processed by our payment processor. If we receive your cancellation request in time, the order can be voided and no charges will be applied.
If the payment has already been processed, a transaction fee is incurred by us. When we refund your order, an additional transaction fee is applied. These fees are passed on to the customer and amount to 10% of the total order.
warranty
THE BUYER'S SOLE AND EXCLUSIVE WARRANTY, IF ANY, IS THAT PROVIDED BY THE PRODUCT'S MANUFACTURER. SELLER MAKES NO EXPRESSED OR IMPLIED WARRANTIES. SELLER HEREBY DISCLAIMS ALL EXPRESSED OR IMPLIED WARRANTIES, WHETHER IMPLIED BY OPERATION OF LAW OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS OR FITNESS FOR A PARTICULAR PURPOSE. UNDER NO CIRCUMSTANCES, AND IN NO EVENT, WILL SELLER BE LIABLE FOR PERSONAL INJURY OR PROPERTY DAMAGE OR ANY OTHER LOSS, DAMAGE, COST OF REPAIRS OR INCIDENTAL, PUNITIVE, SPECIAL, CONSEQUENTIAL, OR LIQUIDATED DAMAGES OF ANY KIND, WHETHER BASED UPON WARRANTY, CONTRACT, STRICT LIABILITY, NEGLIGENCE OR ANY OTHER CAUSE OF ACTION ARISING IN CONNECTION WITH THE DESIGN, MANUFACTURE, SALE, TRANSPORTATION, INSTALLATION, USE OR REPAIR OF THE PRODUCTS SOLD BY SELLER. BUYER HEREBY ACKNOWLEDGES AND AGREES THAT UNDER NO CIRCUMSTANCES, AND IN NO EVENT, SHALL SELLER'S LIABILITY, IF ANY, EXCEED THE NET SALES PRICE OF THE DEFECTIVE PRODUCT(S); NO ADDITIONAL ALLOWANCE SHALL BE MADE FOR THE LABOR OR EXPENSE OF REPAIRING OR REPLACING DEFECTIVE PRODUCTS OR WORKMANSHIP OR DAMAGE RESULTING FROM THE SAME. EXCEPT AS EXPRESSLY SET FORTH IN THIS PARAGRAPH, ALL PRODUCTS AND/OR SERVICES PROVIDED BY SELLER AND ITS EMPLOYEES AND AGENTS ARE PROVIDED "AS IS," "WHERE IS," AND "WITH ALL FAULTS". ITEMS UNDER WARRANTY MUST BE TROUBLE SHOT BY OUR TECHNICAL SUPPORT TEAM AND DETERMINED DEFECTIVE UNDER PRIOR TO PROCESSING YOUR CLAIM. OUR SUPPORT TEAM WILL EITHER PROVIDE A TROUBLE TICKET NUMBER, A REFERENCE NUMBER OR A NAME OF THE TECHNICIAN IN WHICH YOU WILL SUBMIT DURING YOUR PROCESS WITH US. ITEMS UNDER WARRANTY WOULD NEED TO BE SENT BACK PRIOR TO THE REPLACEMENT OR REPAIRED ITEM BEING SENT OUT.